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jembr
Joined: Sep 16, 2009
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sustainability
October 14, 2009 @ 11:10 AM
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Yesterday I picked up concern about sustainability, workload and functionality.
These issues are key to help desk support and so I will address them in session 3.
We will talk about ticket avoidance rather than problem resolution...which is not directly related to setting up a help desk but will make help desk much easier to manage.
What do you think? What are your most pressing problems?
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